Refund policy
7-Day Return Policy for Damaged or Defective Items
We want you to love your stationery. If something arrives damaged, defective, or incorrect, we’ll make it right—fast.
What’s Eligible ✔
- Items that are damaged in transit
- Items with a manufacturing defect
- Incorrect item received
- Items that are new and slightly used products
Return window: within 7 days of delivery. Items must be unused, in original packaging, with all accessories/freebies/tags.
What’s Not Eligible ✖
- Change-of-mind or dislike after use
- Used items or wear & tear from customer handling
- Opened hygiene-adjacent supplies (used erasers/glue, etc.)
- Partial returns of bundles/combo packs
- Clearance/discounted items unless defective
Unboxing Video Requirement ⚠
For damaged/defective claims, record a single, continuous unboxing video with the shipping label visible. Send it to us within 24 hours of delivery.
Claims without video evidence may be rejected as we cannot verify transit damage.
How to Raise a Return
- Email support@wyrd.in or message on WhatsApp with your Order ID.
- Share a short description of the issue + photos and the unboxing video.
- Our team verifies the claim within 2–3 business days and confirms pickup/return instructions.
Refunds
- After we receive and inspect the return, approved refunds are issued within 5 business days.
- Refunds go to the original payment method; for COD orders we refund via UPI.
Order Cancellation
Orders can be cancelled before dispatch only. Shipped orders cannot be cancelled.
Wrong Address / Failed Delivery
If an order returns due to wrong/incomplete address, unreachable number, or refusal on delivery, a reshipping fee will apply.
Repeated COD refusals may lead to account restrictions to protect genuine customers.
Return Shipping Address
WYRD (Returns Department) T1-1404, Global Hill View, Sector 11, Raipur, Sohna, Gurugram, Haryana — 122103
Need Help?
📧 hello@wyrd.in
📱 WhatsApp: +91-7048992646
